Privacy Policy

Effective date: 20 July 2026
Last updated: 20 July 2026

This Privacy Policy explains how Ciclo Clean (“we”, “us”, “our”) processes personal data when you visit littlelullabies.mom, contact us, use our laundry services, or visit our shop in Braga. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and Portuguese law, under the supervision of the Comissão Nacional de Proteção de Dados (CNPD).

1. Controller

• Business name: Ciclo Clean
• Address: Rua do Souto 42, 4700-328 Braga, Portugal
• Email: [email protected]
• Phone: +351 253 601 448

2. Personal data we collect

• Identity and contact data — name, email, phone number, billing address
• Service data — order tickets, garment notes, loyalty card identifiers
• Communication data — messages via form, email or telephone
• Technical data — IP address, browser type, pages visited, cookie identifiers (see our Cookie Policy)

3. Purposes and legal bases

• Contract performance — to provide laundry services and loyalty benefits (Art. 6(1)(b) GDPR)
• Legitimate interests — website security, service improvement, enquiries (Art. 6(1)(f) GDPR)
• Legal obligation — Portuguese accounting and tax rules (Art. 6(1)(c) GDPR)
• Consent — non-essential cookies and optional marketing (Art. 6(1)(a) GDPR)

4. Sharing of data

We do not sell personal data. We may share data with IT/hosting providers, payment providers, professional advisers, and public authorities where required by Portuguese or EU law.

5. International transfers

Where data is transferred outside the EEA, we use an adequacy decision, Standard Contractual Clauses, or another GDPR-approved safeguard.

6. Retention

• Invoices and accounting records: generally up to 10 years under Portuguese rules
• Service tickets: typically up to 24 months after completion
• Cookie preferences: as described in the Cookie Policy

7. Security

We apply appropriate technical and organisational measures to protect personal data.

8. Your rights

Under the GDPR you may request access, rectification, erasure, restriction, portability, and object to certain processing. Contact us to exercise rights.

9. Complaints

You may lodge a complaint with the CNPD, Av. D. Carlos I, 134, 1º, 1200-651 Lisboa, Portugal — cnpd.pt.

10. Changes

We may update this policy from time to time. The “Last updated” date at the top will change when we do.